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Frequently asked questions

What is the return policy?

We want you to love your purchase. However, due to the nature of our products, we only accept returns or exchanges under specific circumstances.

To request a return or exchange, please email support@lcyn.us with your order number and details of your request.

Exchange Requirements

* The original item must be returned and received by our team before an exchange can be processed.
* Items must be unworn, unwashed, unused, and returned in their original condition with all tags attached.
* Exchanges are subject to product availability.
* Customers are responsible for return shipping costs unless the item was received damaged or defective.

Fit & Size Disclaimer

Please carefully review our size charts and product descriptions before placing your order.

L’CYN does not accept returns or exchanges based solely on:

* Incorrect size selection
* Fit preference
* Items being too large, too small, too long, or too short

As sizing may vary by design and style, customers are encouraged to verify measurements before purchasing.

Are any purchases final sale?

All items purchased during:

* Sales
* Promotions
* Clearance events
* Discounted offers

are considered Final Sale and cannot be returned, exchanged, or refunded.

Please double-check your selection before completing your purchase.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 24 hours of delivery by emailing support@lcyn.us.

Your email should include:

* Order number
* Description of the issue
* Clear photos of the damaged or defective item

Once reviewed and approved, we will provide instructions for a replacement or exchange.

Shipping & Delivery

Once an order has been handed over to USPS or any other shipping carrier, L’CYN is no longer responsible for delays, lost packages, stolen packages, or delivery issues caused by the carrier.

If your package is:

* Lost in transit
* Marked as delivered but not received
* Stolen after delivery

you must contact the shipping carrier directly to file a claim or resolve the issue.

We strongly recommend:

* Tracking your shipment regularly
* Providing a secure delivery location
* Ensuring the shipping address entered at checkout is accurate

L’CYN is not responsible for packages shipped to incorrectly entered addresses provided by the customer.

Refund Policy

Refunds are only issued when:

* An item is confirmed to be defective and a replacement is unavailable; or
* A return has been approved by L’CYN under exceptional circumstances.

Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Contact Us

For questions regarding returns, exchanges, refunds, or shipping concerns, please contact:

L’CYN Customer Support
📧 support@lcyn.us
🌐 lcyn.us

L’CYN – African Roots. Modern Expression.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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